We re-engineer organisations,
transform cultures and change human practices, producing
transformational business results. Whether the change is focused on
technology, process, market entry, new product, new strategy, new
leadership or organisational structures, changing the relationships and hence
the commitment network is the key.
All our work starts with the premise that businesses are
fundamentally networks of commitments between people. We work to
understand, improve and manage those commitments and develop
new operating models that cut waste (and
cost), improve flexibility and increase customer satisfaction for
efficient, fast and flexible operations.
Our approach is not only strategic, but it's intensely
operational. VISION promises to show distinctive, projectable
results within 8-12 weeks from the start of any engagement, helping
our clients to achieve extraordinary,
industry-transforming results.
VISIONS FIVE CORE
OFFERINGS:
Breakthrough Customer
Experience
We have developed a unique approach that produces dramatic
improvements in the performance of call centre advisors in a short
period of time. Our methodology has led to a
doubling of customer service indicators
and to dramatic improvements in sales conversions within weeks.
Our approach combines innovations in team learning, call
recording, and management practices.
Call Centre
Excellence
Through our Learning Teams offering we
help transform your call centre customers into
promoters and create a culture that executes on its
promise for lower customer acquisition costs, increased retention,
transformed relationships and increased sales.
Organisational Culture
Change
Culture affects everything in a business: the mood in which an
organisation operates, the non alignment of internal teams,
confusion as to the organisation's vision, the ability of
leaders to be effective, the ability to meet commitments to the
customer and the degree to which growth opportunities can be
captured. Over 24 years VISION has worked on all of these
issues for our clients and our Commitment based Management™
approach delivers the critical behavioural changes that will
deliver the most robust and sustainable culture for your
organisation to deliver on your company vision, company values and
strategic objectives. The result is deep and
lasting behavioural change.
Leadership
Transformation
Creating world class leadership is the critical business
challenge. At VISION we utilise our bespoke individual and group
coaching sessions that enable leaders to build critical self
awareness, recognise their ambitions, spot hidden opportunities,
build trust and take ownership of the
future to achieve seemingly impossible results.
Efficient Capital Projects
(ECP)
Major Capital Projects represent high risk to any business. The
rewards for speed and cost efficiency are significant but it
requires world-class co-ordination and commitment from all the
stakeholders. Our Design in Action approach makes change happen
fast and with widespread commitment from all stakeholders to
deliver a better return on investment
than initially thought possible.
Vendor Management of IT
transformation
IT projects are often key to organisational change,
whether it is to increase productivity, allow expansion or to meet
new regulation. However, the risks are high and often highly
efficient organisations (and good IT departments) fail to deliver
their IT projects that the company
needs. VISION's Vendor Management makes change
happen fast and within the business requirments of cost, time and
scope.
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